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Privacy Policy / SMS Terms & Conditions

At Prairie Home Wellness and Counseling ("we", "our", or "us"), we are committed to protecting your privacy and ensuring you have a safe, respectful, and beneficial experience with our services. This Privacy Policy explains how we collect, use, store, and protect your personal information across our programs, digital platforms, and communications.

 

1. Information We Collect

We may collect the following categories of information:

 

  • Personal Information: May include your name, email address, phone number, mailing address, date of birth, and other identifiers that you voluntarily provide.

  • Communications: Includes any emails, text messages (SMS), or other direct communications you exchange with Prairie Home Wellness and Counseling team members.

  • Technical Information: May include your IP address, device type, browser type, and browsing behavior when you visit our website: www.prairiehomewellness.com

 

 

2. How We Use Your Information

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We use your information to:​

  • Communicate with you about scheduling and billing for your mental health appointments. 

  • Improve the performance, accessibility, and user experience of our website and services.

  • Comply with all applicable legal and regulatory obligations.

  • Analyze anonymized or aggregated data for internal reporting and improvement.

 

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your data under the following circumstances:

  • Trusted Partners: For purposes such as program delivery, certification, mentorship, or technical support—only under strict confidentiality and data protection agreements.

  • Service Providers: Including those who manage communications (e.g., email or SMS platforms), web hosting, and analytics services.

  • Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Prairie Home Wellness and Counseling and its users.

 

4. Data Security

We implement industry-standard administrative, physical, and technical safeguards to protect your personal information against unauthorized access, loss, or misuse. While no data system is 100% secure, we are committed to continuously improving our practices and encourage you to take reasonable precautions when submitting sensitive data.

 

5. Your Choices and Rights

You have the right to:

  • Request access to or correction of your personal information.

  • Request deletion of your personal data (subject to any legal retention requirements).

  • Opt out of email or SMS communications at any time by replying "STOP" or contacting us directly.

  • Inquire about how your personal information is used or shared.

 

Your privacy rights may vary depending on your location and applicable data protection regulations.

 

To exercise your rights, contact us at: scheduling@prairiehomewellness.com or call (319) 595-2699.

 

6. Cookies and Tracking Technologies

We may use cookies and similar tools to personalize your browsing experience and analyze how our website is used. You can manage cookie settings in your browser to accept, decline, or delete cookies at any time.

 

7. Children’s Privacy

We only collect information for medical visits and can only set up appointments for children with the lgeal consent of a parent or court-appointed guardian. Any other inquiries by individuals under the age of 18 will be deleted promptly. 

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8. Changes to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on our website along with the effective date. Your continued use of our services after such changes will signify your acceptance of the updated terms.

 

9. SMS Communications Policy

Prairie Home Wellness and Counseling uses SMS (text messaging) to keep you informed about scheduled medical visits and billing inquiries.

 

By opting in to receive SMS communications from Prairie Home Wellness and Counseling, you acknowledge and agree to the following:

 

9.1 Consent to Receive SMS

You must provide clear and affirmative consent before receiving text messages from Prairie Home Wellness and Counseling. This is collected via a checkbox on our contact form and again in our intake paperwork. Consent applies solely to communications related to Prairie Home Wellness and Counseling appointments and billing inquiries. 

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9.2 SMS Opt-in

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes

 

9.3 Opt-Out Option

You may opt out of SMS communications at any time by replying “STOP” to any message you receive from us. Once you opt out, you will no longer receive text messages unless you re-enroll by providing new consent.

 

9.4 Message Frequency and Charges

You may receive periodic messages depending on your engagement with our administrative staff. Message and data rates may apply based on your mobile carrier plan. Prairie Home Wellness and Counseling is not responsible for any costs incurred from receiving our SMS communications.

 

9.5 Data Privacy and Security

Phone numbers and related personal data are handled in accordance with this Privacy Policy and stored using industry-standard security practices. We are committed to safeguarding your information and complying with all applicable data protection regulations.

 

Note: SMS communications are optional and not a condition of receiving medical services at Prairie Home Wellness and Counseling.

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9.6 No Third-Party Marketing Use

Your phone number and consent to receive SMS will never be sold, shared, or disclosed to third parties or affiliates for marketing purposes. We respect your privacy and limit SMS usage strictly to operational and informational communications initiated by Prairie Home Wellness and Counseling.

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10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

 

Prairie Home Wellness and Counseling

Email: scheduling@prairiehomewellness.com

Phone: (319) 595-2699

Website: https://www.prairiehomewellness.com/

 

​For assistance, text "HELP" or visit our Privacy Policy/Terms and Conditions page.

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Last Updated: April 2025

 

SMS Terms & Conditions

SMS Terms & Conditions

The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document.

  

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

2- Types of SMS Communications:

If you have consented to receive text messages from Prairie Home Wellness and Counseling, you may receive messages related to the following

 

• Appointment reminders

• Follow-up messages

 

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Prairie Home Wellness and Counseling at any time."

 

3- Message Frequency:

"Message frequency may vary. You may receive up to 3-5 SMS messages per week regarding your follow-up or Reminders."

 

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

5- Opt-In Method:

You may opt-in to receive SMS messages from Prairie Home Wellness and Counseling in the following ways 

• By submitting an online form

 

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

 

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (319) 595-2699

Additional Options:

 

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

 

8- Standard Messaging Disclosures:

• Message and data rates may apply.

• You can opt out at any time by texting "STOP."

• For assistance, text "HELP" or visit our Privacy Policy Hyperlink and Terms and Conditions Hyperlink] pages.

• Message frequency may vary

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